Chapter | 1 Greetings & Introductions
Unit 1 Greetings 8
Unit 2 Introductions 11
Unit 3 Small Talk 15
Chapter | 2 Daily Routines at the Office
Unit 1 Welcoming Visitors 26
Unit 2 Locations & Directions32
Unit 3 Understanding Tasks and Doing Works36
Unit 4 Dealing with Office Equipment 40
Chapter | 3 Business Telephoning
Unit 1 Making & Receiving a Call48
Unit 2 Transferring a Call 52
Unit 3 Unable to Answer a Call55
Unit 4 Leaving & Taking a Message 59
Unit 5 Wrong Calls & Problems with Calls63
Chapter | 4 Meeting Arrangement
Unit 1 Arranging a Meeting 74
Unit 2 Confirming a Meeting78
Unit 3 Changing a Meeting81
Unit 4 Cancelling a Meeting 84
Unit 5 Scheduling a Meeting87
Unit 6 On-line Meeting90
Chapter | 5 Business Trip
Unit 1 Making and Confirming Flight Reservations100
Unit 2 Checking in for a Flight104
Unit 3 Making Hotel Reservations108
Unit 4 Making Restaurant Reservations 111
Unit 5 Renting a Car 114
Unit 6 Sightseeing & Korean Culture 117
