1장 서비스 운영과 AI의 등장 3
1. 서비스 운영의 개념과 역사 ···············································································3
1.1. 서비스 운영의 기본 개념 3
1.2. 서비스 운영의 역사 6
2. 쉽게 경험하는 AI ·····························································································11
2.1. AI를 이용한 흥미로운 경험 11
2.2. 일상에서 AI 13
3. 서비스에서 AI의 등장 배경 ············································································16
3.1. 현상 16
3.2. AI의 일반적 등장 배경 17
3.3. 서비스 부문에서 AI의 등장 배경 18
4. 서비스의 미래에서 기술의 역할 ·····································································25
4.1. 기술이 포함된 서비스의 미래에 대한 학자들의 견해 25
4.2. 인간？기술 결합 26
2장 머신러닝과 AI의 원리 31
1. 머신러닝 ············································································································33
1.1. 유형 33
1.2. 선형모델 33
1.3. 역전파(backward propagation 알고리듬 44
2. 인공신경망(ANN: Artificial Neural Network ·······································46
2.1. 뇌 신경망의 구조 46
2.2. 퍼셉트론 47
2.3. 활성함수(Activation Function 50
2.4. 합성곱 인공신경망(CNN
