Chapter 1 Boarding
Unit 1 Boarding
Unit 2 Guiding Seating & Arranging Baggage
Unit 3 Ground Service
Unit 4 Preparation for take-off
Chapter 2 In-flight Service
Unit 1 In-flight Bar & Meal Service
Unit 2 In-flight Entertainment
Unit 3 In-flight Duty-Free sales
Unit 4 Distribution of CQI documents & Walk Around
Chapter 3 Preparation for landing
Unit 1 Preparation for landing
Unit 2 Cabin crew duty after landing
Unit 3 Post landing duties·
Chapter 4 Safety and service issue
Unit 1 In-flight Medical situation
Unit 2 Customer complain
Unit 3 Safety issue
